Returns and Refunds

All items have a 1 year manufacturer’s warranty unless stated otherwise.

In the case of unwanted products these must be returned in the same condition that they were despatched to you. If the product is damaged or has been used we will not be able to give a refund. All refunds are subject to a 35% handling and re-stocking charge. The refund will only be for the goods and not the delivery charges. 
Please ensure you select the correct pump before you buy.

Please contact Stores on 02891 818347 before returning an item.
The returns address is as follows:


Drilling and Pumping Supplies Ltd.
29 Jubilee Road
Comber Road Industrial Estate
Newtownards
Co. Down
BT23 4YJ

PUMPS TO BE INSPECTED UNDER WARRANTY MUST ARRIVE BACK TO US BEFORE THE END OF THEIR WARRANTY DATE.

And have to be inspected before any replacements or credits can be issued. The turnaround time can take up to and beyond a month in some circumstances but in all cases we will endeavour to assess the returned product and make any refund due as quickly as is possible.

It is the customer’s responsibility to ensure the returned pump arrives safely. DPS Pumps will not take any responsibility for items lost or damaged in the mail. DPS Pumps cannot refund any carriage charges incurred when an item is returned.

Surplus stock - Items sold as surplus stock are not subject to a standard warranty.

How do I cancel an order? To cancel an order you must contact us immediately and within 7 days from order placement. We will normally be able to help you with cancellation unless your order has already been despatched. Your item will be subject to restocking and delivery charges.
 
Shipping and Delivery

ALL ITEMS PURCHASED ON-LINE ARE PROCESSED NEXT WORKING DAY BEFORE DISPATCH
All items in the catalogue are shown Excluding VAT.

Delivery is Free throughout the UK and Ireland. Non-UK and Ireland customers may be subject to larger delivery charges. Credit cards will be charged 3% over the phone and 1.5% for debit cards. There is no delay in shipping for items ordered through the website.
Shipping for stock items is usually within 3 working days depending on region and carriers available. If your order is in stock at our warehouse or at our supplier we will despatch on the next working day after your order is placed.
Delivery times are subject to change if the item is out of stock with our supplier. Weekend or orders placed on a Bank holiday will be despatched on the next working day. We cannot give times and dates of delivery. During Christmas and New Year our warehouse will be closed. Orders over this period will be despatched on the first working day after New Year.
Delivery times depend on the product availability at time of order placement.
If items eligible for free shipping are returned for refund, each item will be subject 20% carriage handling charge.
 
VAT
All transactions are classed as UK orders and are charged VAT. No online transactions are classed as Zero rated. If you order online and pay an invoice including VAT you will not have any right to a deduction or refund from DPS as responsibility for reclaiming any VAT from the UK government lies solely with the customer.